Return & Refund Policy

Last updated: May 29, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or worn
• Not be a personalized or customized item

Please ensure your item meets these conditions before initiating a return.

How to Request a Return

To request a return, please contact us at support@brynmor.shop with your order number and reason for return. We will respond within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments, and the bank processing time may vary. Please allow some time for the refund to be reflected in your account.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank for more information. If the issue persists, please contact us at support@brynmor.shop and we will look into it.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us at support@brynmor.shop with your order number and a description of the issue. We will provide a replacement or refund, depending on the situation.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the item is delivered safely. Please keep a record of your tracking number, as we are not responsible for lost or undelivered items.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@brynmor.shop. We are here to help.